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WiFi and Connection Support

Top reasons for slow WiFi and possible solutions

1.The distance between your Wi-Fi router and your device is too far.

  • The further the distance, the weaker the signal, and the slower the Wi-Fi speeds.
  • If you can, relocating your router may help. If not, try to relocate your devices closer to your router.

2.There might be ''blockers'' that can block or interrupt the Wi-Fi Signal

  • Don't place your Wi-Fi Router behind obstacles such as in a cabinet or closet, these act as blockers which prevent the Wi-Fi signal from passing through.
  • The more walls the Wi-Fi signal has to travel through, the weaker your signal will become. This is because construction material such as plaster, duct work, and electrical lines can act as a ''blocker'' since the radio waves have issues passing through these types of materials.
  • ​​​​​​​Tip: A higher placed (i.e. on top of a bookshelf) centrally located Wi-Fi Router will usually work best.

3. Your router may need a re reboot

  • Many times, rebooting your router will fix your connectivity issues. The reason for this is because most electronics were not designed or built to be running all of the time with no breaks. A reboot every now and thing is highly recommended to ensure your Wi-Fi performance stays in tip top shape.
  • Tip: Reboot your devices in the following order: Router, then computer, then Wi-Fi devices

​​​​​​​4. You have poor wired connections

  • A loose wired connection can cause slowdowns in your speed. Check your connections and ensure they are all connected and your router is working correctly.

5. Too many devices

  • A Wi-Fi network’s total bandwidth is divided between devices that are currently connected to it and any bandwidth heavy programs running on one device (i.e. streaming) will affect the internet speed of the other devices.
  • Additionally, when a device isn't working properly, it can cause a disruption with all the other devices on the network. Since your wireless network is only as fast as your slowest device, having a device that is hogging up all the speed will cause your other electronics to run slow as well.
  • Furthermore, you can disconnect inactive devices like smartphones that are not in use, as background apps may still be using the bandwidth even when the screen is turned off.
  • Tip: Power off one device at a time and then check your speed to see if you can isolate a bandwidth heavy or problem device in your home.

6. Other electronics causing interference 

  • Cordless phones, microwaves, baby monitors, wireless security cameras and wireless speakers all operate on same frequencies and can lower your Wi-Fi speeds. Even electronics such as fluorescent lights, wireless controllers, older Bluetooth devices, and plasma TV's can interfere.
  • Devices such as these run on the same frequency as your standard Wi-Fi, 2.4GHz. When you have many things running on the same wave length this can cause a ''traffic jam'' of frequencies and contribute to your slow Wi-Fi.
  • Tip: Sometimes you can identify a specific device that is causing the issue. Unplug any of the above devices one at a time and see if your speed improves. You may find one device is causing your headache.

7. Interference from other Wi-Fi Routers

  • Densely populated areas such as apartment complexes are subject to significantly more Wi-Fi congestion. When you live in a congested area with people who are using the same Wi-Fi as you, your signal is fighting with all the other signals for speed. Most router come preprogramed to being on a specific channel and frequency. Check your router manual or the manufacturer's website online and select a Wi-Fi channel on your router that your neighbours aren't on. Use only channels 1, 6 or 11 on the 2.4 GHz band – using any other channel will cause poor performance. Also make sure you are on your Wi-Fi network and not your neighbours.
  • Some of the more advance, newer routers have the capability of switching to the 5GHz band which is less congested than the older and more crowded 2.4GHz band. If you are unsure if your router is capable of this, check the specification.

8. Your device can't handle advanced speeds

  • Not all devices are created equal. Newer smartphones, tablets and computers will typically be faster than older ones, but they still may not be able to reach full wired speeds.
  • Most routers will slow down to the speed of your slowest device. This means that if you have other devices that have the capability of operating at faster speeds, they will be stopped from reaching their full potential by the slower device. If you need better speed consider connecting a device directly to the router using an Ethernet cable. The wired speed is almost always faster than the Wi-Fi speed. This is because the internet is connected directly with the device.

9. Your router or device might need updating

  • Old firmware or operating systems can cause slow connections. Ensuring your devices is updated to the most recent software will help to keep your device running correctly.
  • Ensuring your devices operating system and firmware are up to date will help to ensure better connectivity. This includes items such as your phones, tablets, and computers.
  • Tip: Access manufacturers' websites for your devices and software to verify you are running the latest drivers, updates & and patches.